Terms of Service

Acceptance and scope

By accessing or using https://makaipokebar.com, you agree to these Terms of Service. If you do not agree, do not use the site. These terms govern this restaurant website and relevant Makai services; additional terms disclosed when ordering, purchasing a gift card, or joining a program may also apply. You must have legal capacity to enter into agreements, or use the site with appropriate parent or guardian involvement.

Permitted use

Use the site only for lawful purposes. Do not interfere with its operation, attempt unauthorized access, introduce malicious software, impersonate others, submit false inquiries, or infringe anyone’s rights. We may restrict access in response to misuse, subject to applicable law.

Menu, pricing, hours, and availability

Menus, ingredients, prices, promotions, hours, and item availability may change without notice. Items may sell out. Website information is provided for reference; confirm current details with us or at checkout. Taxes, delivery charges, and other applicable fees are shown by the ordering provider. We may correct errors and address affected orders with notice and any refund or other remedy required by law.

Online orders and catering

Toast handles our online ordering checkout. Your use of Toast is governed by Toast’s terms and privacy statement in addition to applicable Makai order terms. Review the final items, prices, pickup or delivery information, and any cancellation or refund terms before submitting an order. Contact us promptly if you have an order concern.

Submitting a catering inquiry is not a confirmed booking or accepted order. Pricing, availability, timing, payment, and cancellation requirements must be confirmed with us separately. Nothing in these terms removes consumer rights or remedies required by law.

• Toast Guest Terms of Service
• Toast Privacy Statement

Gift cards

Gift card purchases are handled through Toast and are subject to the checkout terms and applicable law. Purchased Makai gift cards do not expire and do not incur post-sale service, dormancy, or maintenance fees. These terms will not impose an expiration date or prohibited fee on purchased gift cards or credit memos protected by Florida Statutes section 501.95.

Gift cards are redeemable for eligible Makai purchases through supported redemption channels. They are not redeemable for cash except where required by law. Keep gift card information secure and contact us about lost cards or redemption problems. Replacement may depend on proof of purchase and verification of the remaining balance. Any separately issued no-charge promotional reward is subject to clearly disclosed program terms and applicable law; it is not the same as a purchased gift card.

Loyalty program

If you enroll in a Makai loyalty program, points may be earned on eligible purchases and birthday rewards may be offered under the program terms shown at enrollment. This website’s newsletter signup alone does not enroll you in a loyalty program. Eligibility, earning rates, exclusions, redemption requirements, and any promotional reward limits are governed by those disclosed terms. Points have no cash value, are not a payment instrument, and are not purchased gift cards.

We may modify, suspend, or end the loyalty program, subject to applicable law and any required notice or existing commitments. Abuse or fraudulent activity may result in loss of program access or improperly earned points. Purchased gift card rights are unaffected by changes to a loyalty program.

Food allergies and raw seafood advisory

Our poke contains raw fish. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions. People who are pregnant, older adults, young children, and people with weakened immune systems should take particular care and consult a qualified healthcare professional when appropriate.

Please tell our staff about allergies before ordering. Ingredients may include fish, shellfish, soy, sesame, wheat, eggs, and other allergens; shared equipment and preparation areas can create cross-contact. We cannot guarantee an allergen-free environment. Website descriptions are not a substitute for discussing your specific needs with staff.

Intellectual property

The Makai name, logos, site text, images, and other content are owned by us or used with permission and are protected by intellectual property laws. You may view the site for personal, noncommercial use. Do not reproduce, sell, or use protected content without permission, except as permitted by law. Third-party marks remain the property of their owners.

User content and reviews

You remain responsible for comments, reviews, messages, or other content you submit to us. You must have the necessary rights and must not submit unlawful, threatening, misleading, or infringing material. Submitting feedback directly to us permits us to use it to respond and improve our services; any public reuse will respect applicable law and any permissions required. Reviews and content posted on third-party platforms are also governed by those platforms’ terms. We do not require you to waive the right to an honest consumer review.

Third-party services and links

Links to Toast, Google, social media, and other external services are provided for convenience. We do not control their websites, availability, content, or privacy practices. Your use of those services is subject to their terms. A link does not imply a guarantee or endorsement of all third-party content.

Website disclaimers

To the extent permitted by law, the website is provided “as is” and “as available,” without warranties of uninterrupted availability, accuracy, fitness for a particular purpose, or freedom from technical errors. We make reasonable efforts to keep information useful but cannot guarantee that every page is always current. This provision concerns the website and does not disclaim food-safety duties, express commitments, or nonwaivable consumer protections.

Limitation of liability

To the fullest extent permitted by applicable law, Makai Riverside LLC and its representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, this website. This limitation does not exclude liability for fraud, intentional misconduct, gross negligence, personal injury where exclusion is unlawful, or other liability that cannot legally be limited. If applicable law does not permit a limitation, that limitation does not apply to you.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Makai Riverside LLC and its representatives harmless from third-party claims, losses, and reasonable expenses arising from your unlawful misuse of the website, violation of these terms, or infringement of another person’s rights. This obligation does not apply to losses caused by our own unlawful conduct or other liabilities that cannot be shifted by law.

Governing law and venue

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to applicable mandatory law, disputes relating to these terms or this website will be brought in the state courts located in Duval County, Florida, or the federal court having jurisdiction over Duval County. These terms do not require arbitration or waive rights that cannot be waived by law.

Privacy and changes to these terms

Our Privacy Policy explains how we handle personal information. These Terms of Service are effective October 29, 2026. We may revise them by posting an updated version and date. Continued website use after an update constitutes acceptance to the extent permitted by law; changes do not retroactively alter completed purchases or remove rights required by law.

• Privacy Policy

Contact us

Makai Riverside LLC, doing business as Makai Poke & Musubi

1661 Riverside Ave #127, Jacksonville, FL 32204. Phone: (904) 232-8964. Email: hello@makaipokebar.com. Website: https://makaipokebar.com.

• Email Makai
• Call (904) 232-8964