Privacy Policy
Last updated: October 29, 2026
Makai Riverside LLC, doing business as Makai Poke & Musubi (“Makai,” “we,” “us,” or “our”), operates this website and our restaurant at 1661 Riverside Ave #127, Jacksonville, FL 32204.
Information you provide and newsletter signup
The “Join Our Ohana” form collects your email address. It sends that address to our Lovable Cloud-hosted database, where it is stored in the email_signups table with a record identifier and creation timestamp. The form does not collect your name, birthday, or payment details and does not itself submit your address to Toast or a separate mailing platform. We use the signup list to provide Makai news, specials, menu updates, and related marketing communications.
Catering inquiries and direct communications
Our catering form requires your name, email address, and phone number. You may also provide an event date, guest count, package interest, and a message. The form sends this information through our Lovable Cloud-hosted function and Resend email service to hello@makaipokebar.com so we can respond and plan your event. The implemented form delivers an email rather than inserting a catering inquiry into a separate website database. Our mailbox and service providers may retain the inquiry and delivery records. We also receive information you share when calling, emailing, or writing to us. Please do not include payment card details or unnecessary sensitive information in a form or email.
Google Analytics and browser storage
We use Google Analytics 4 (measurement ID G-E2XYDXWVRH) to understand visits and interactions, including page views, referral sources, device/browser information, approximate location, and promotional button clicks or dismissals. Google may use cookies and similar identifiers and process technical information, including your IP address, under its own policies. We do not intentionally send newsletter addresses or catering form contents to Google Analytics.
The site also uses localStorage to remember newsletter signup and promotional dismissals, including the Aloha Hour 24-hour dismissal preference. These browser-storage markers are separate from your newsletter database record. You can block or delete cookies and local storage in your browser; doing so may affect preferences and cause pop-ups to reappear. Google offers an Analytics opt-out browser add-on. Browser controls do not necessarily prevent every form of technical logging.
Google Maps and reviews widgets
Our location section embeds Google Maps. Loading or interacting with this map can send Google technical information such as your IP address, browser details, and cookies, subject to Google’s policies.
An Elfsight Google Reviews widget is not currently embedded in the site’s page code. If we display reviews through Elfsight, loading that widget may transmit technical data and cookies to Elfsight and associated services, and public reviewer names, photos, and review text may be displayed. Their policies govern their processing. This disclosure does not mean the current website collects review submissions through an Elfsight form.
Toast online ordering and gift cards
Online ordering and gift card purchase links take you to Toast, including order.toasttab.com and Toast’s gift card checkout. Toast may collect order details, contact information, delivery information where applicable, payment information, and gift card sender/recipient details. Payment card data is processed by Toast and its payment providers, not stored by us in this website’s database. We may receive order, transaction, gift card, and customer details needed to prepare orders, provide customer service, or maintain business records. Toast’s collection and processing are governed by its own policies.
Loyalty and birthday rewards
This website does not currently provide an active loyalty enrollment form or rewards account. If you participate in a Makai loyalty program through an ordering service or in store, information may include your name, email address or phone number, purchase history, points balance, and birthday information you choose to provide for a birthday reward. We use that information to administer points earned on eligible purchases, birthday rewards, and program communications. The enrollment notice and the program provider’s privacy policy also apply. Newsletter signup alone does not create a loyalty account.
Social media interactions
We maintain Instagram, Facebook, and TikTok pages. When you interact with us there, we may receive your public profile information, comments, messages, reviews, and aggregate interaction statistics made available by the platform. We use this information to respond and engage with our community. Each platform controls its own collection, cookies, and privacy settings.
How we use and share information
We use information to fulfill orders and requests, respond to inquiries, administer newsletter and loyalty communications, improve our website and service, prevent misuse, and comply with legal obligations. We do not sell personal information.
We share information as needed with service providers that support hosting, database storage, email delivery, analytics, ordering, payments, and business operations. We may disclose information when required by law, to protect rights or safety, or in connection with a business transfer, subject to applicable law. External providers may process information in the United States or other countries under their own policies.
Retention and security
We retain information only as long as reasonably needed for the purposes described here, including responding to inquiries, maintaining business and tax records, administering subscriptions, and meeting legal obligations. Retention depends on the type of record and applicable provider settings; there is no single retention period for all records. We may retain limited opt-out records to honor your preferences.
We use reasonable safeguards intended to protect personal information, but no website, email transmission, or storage system is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive information by ordinary email.
Your choices and privacy requests
You may ask to access, correct, or delete personal information we hold by contacting us below. We will verify your identity as appropriate and respond consistent with applicable law. Some records may need to be retained for legal obligations, fraud prevention, or transactions. Requests relating to data held independently by Toast, Google, Elfsight, or a social platform should also be directed to that provider.
You may opt out of marketing emails using an unsubscribe link when provided or by contacting hello@makaipokebar.com. Opting out does not stop necessary responses to your inquiries or transaction-related communications. You may manage cookies and local storage through your browser controls.
Children under 13
Our website and signup features are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided information, contact us so we can take appropriate steps to delete it.
Do Not Track
Our website does not currently respond to browser Do Not Track signals. You can still use the browser and Google Analytics controls described above. Third-party services may have their own responses to these signals.
Changes to this policy
This Privacy Policy is effective October 29, 2026. We may update it as our practices or legal requirements change. We will post the revised policy here with an updated date and provide any additional notice required by law.
Contact us
Makai Riverside LLC, doing business as Makai Poke & Musubi
1661 Riverside Ave #127, Jacksonville, FL 32204. Phone: (904) 232-8964. Email: hello@makaipokebar.com. Website: https://makaipokebar.com.